Terms of service
Terms of Service
Last updated: 13 06 2026
Welcome to Jack Spratt. These Terms of Service explain how you may use our website and shop with us.
In these terms, “we”, “us” and “our” means Jack Spratt, the trading name of Jack Spratt Baby Ltd. “You” means the customer or visitor using our website.
By visiting our website, placing an order or using any part of our online store, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns Policy.
Please read these terms carefully before placing an order.
1. About us
Jack Spratt is a family-run personalised gift business based in Lancashire.
Trading name: Jack Spratt
Registered company name: Jack Spratt Baby Ltd
Company number: 09474102
Registered in: England and Wales
VAT number: GB168 3844 71
Registered Address -253 The Green, Eccleston, Chorley, Lancashire, PR7 5TF.
Email: jacksprattbaby@live.co.uk
Telephone: 07983 570063
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
2. Using our website
You agree to use our website for lawful purposes only.
You must not use our website in a way that could damage, disable or interfere with the site, our business, or other customers’ use of the site.
You must not copy, reproduce, scrape, download or use content from our website, including product images, text, designs, logos or artwork, without our written permission.
3. Our products
We do our best to describe and photograph our products as accurately as possible.
Please be aware that colours may appear slightly different depending on your screen, device settings and lighting. As many of our products are handmade, personalised or made to order, there may also be small variations between items.
All product descriptions, prices and availability are subject to change without notice.
We reserve the right to discontinue products, change product details or limit quantities at any time.
4. Personalisation
Many of our products are personalised using the name, wording, initials, colour choices or other details you provide when ordering.
Please check all personalisation details carefully before placing your order. We will make your item using the information you provide.
This includes checking:
- Names
- Spellings
- Dates
- Initials
- Colour choices
- Wording
- Delivery address
If you notice a mistake after ordering, please contact us as soon as possible. If we have not yet started making your order, we will do our best to help.
We reserve the right to refuse or cancel an order if the requested personalisation is offensive, inappropriate, unlawful, or appears to infringe someone else’s intellectual property rights.
For some products, you may send us photos or artwork. Please only send images that you own or have permission to use, especially where they show children or other people.
5. Orders
When you place an order through our website, you are making an offer to buy the products in your basket.
Your order is accepted when we send you an order confirmation email or begin processing your order.
We reserve the right to refuse or cancel an order if:
- The product is unavailable
- There is an error in the price or product description
- We cannot process your payment
- The personalisation details are unclear, incomplete or inappropriate
- We suspect fraudulent or unauthorised activity
If we need to cancel your order, we will contact you using the email address or phone number provided at checkout and issue a refund where payment has already been taken.
6. Prices and payment
All prices are shown in pounds sterling.
Prices may change at any time, but changes will not affect orders that have already been accepted.
Delivery charges, where applicable, will be shown at checkout before you place your order.
Payment must be made at the time of ordering. We accept the payment methods shown at checkout.
You agree to provide accurate billing, delivery and contact information when placing your order.
7. Delivery
Free UK delivery takes 2–5 working days. Orders placed before 4pm are usually dispatched the next working day.
Express UK delivery is available for £4.99. Order by 4pm and we’ll prioritise your order and dispatch it the next working day, for delivery the day after.
Delivery times are estimates and can’t always be guaranteed, especially during busy periods such as Christmas, or because of postal or courier delays, severe weather or other circumstances outside our control.
For full delivery information, please see our Delivery page.
8. International delivery
We deliver internationally using Royal Mail International Tracked & Signed for £15. Delivery usually takes 5–8 working days after dispatch.
9. Cancellations, returns and refunds
Because many of our products are personalised, bespoke or made to your specification, they cannot usually be cancelled, returned or refunded unless they are faulty, damaged, incorrect, or we have made a mistake with your order.
For non-personalised items, you may have the right to cancel your order within 14 days of receiving it.
Returned non-personalised items must be unused, unworn, unwashed and in their original condition.
Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.
For full details, please see our Returns Policy.
Nothing in these terms affects your statutory rights.
10. Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging, if relevant
If the mistake is ours, we will arrange a replacement, repair or refund as appropriate.
11. Product images, designs and intellectual property
All content on our website belongs to Jack Spratt or is used by us with permission.
This includes:
- Product photographs
- Website text
- Logos
- Designs
- Graphics
- Artwork
- Product names
- Layout and styling
You must not copy, reproduce, sell, edit, distribute or use our content without our written permission.
Purchasing a product from us does not give you ownership of any design, artwork, embroidery file, digital file, product image or intellectual property used to create the product.
12. Customer reviews, photos and feedback
If you send us a review, photo, comment, testimonial or feedback, you give us permission to use it for our business purposes, including on our website, social media, email marketing and promotional materials.
We will never knowingly use private personal information in a way that is misleading or inappropriate.
If you send us a photo of a child or another person, please only do so if you have permission for that photo to be shared.
We may edit reviews or comments for length, spelling or clarity, but we will not deliberately change their meaning.
13. Third-party links and tools
Our website may contain links to third-party websites, apps or services. These may include payment providers, review apps, social media platforms, email marketing tools or delivery services.
We are not responsible for the content, policies or practices of third-party websites or services.
If you choose to use a third-party service, you should read their own terms and privacy policy.
14. Shopify
Our store is powered by Shopify.
Any purchase you make through our website is made directly with Jack Spratt, not Shopify.
Shopify provides the ecommerce platform we use to operate our online store, but Shopify is not responsible for the products you purchase from us, the fulfilment of your order, or any customer service relating to your order.
15. Privacy
We collect and use personal information so we can process orders, personalise products, arrange delivery, respond to enquiries and provide our services.
For more information about how we collect, use and protect your personal information, please see our Privacy Policy.
Our website is hosted by Shopify, and some personal information may also be processed by Shopify and other third-party service providers in order to operate the website and process your order.
16. Errors and inaccuracies
Occasionally, there may be errors on our website, including errors in product descriptions, pricing, availability, delivery information or promotional offers.
We reserve the right to correct errors, update information or cancel orders where information is inaccurate.
If we cancel an order because of an error, we will contact you and issue a refund where payment has already been taken.
17. Promotions and discount codes
From time to time, we may offer promotions, discount codes or special offers.
These may be subject to additional terms, such as expiry dates, minimum spend, product exclusions or one-use limits.
Discount codes cannot usually be applied retrospectively after an order has been placed.
We reserve the right to amend, withdraw or cancel promotions at any time.
18. Limitation of liability
We do not exclude or limit our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence, fraud, or breach of your statutory rights.
We are not responsible for losses that are not a foreseeable result of us breaching these terms.
We are not responsible for business losses, including loss of profit, loss of revenue, loss of data, loss of opportunity or business interruption, where products are purchased for personal use.
19. Events outside our control
We will not be responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include postal delays, courier delays, customs delays, severe weather, strikes, supply issues, illness, technical problems, power cuts or other events beyond our control.
If an event outside our control affects your order, we will contact you as soon as reasonably possible.
20. Changes to these terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page.
By continuing to use our website after changes are made, you agree to the updated terms.
21. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the UK, you may also have the right to bring legal proceedings in your local courts.
22. Contact us
If you have any questions about these Terms of Service, please contact us:
Email: jacksprattbaby@live.co.uk
Telephone: 07983 570063
Post: Jack Spratt Baby Ltd, 253 The Green, Eccleston, Chorley, Lancashire, PR7 5TF